FAQs

How long has Shop Blu Icon been in business?

Shop Blu icon launched in April 2018. However, Shop Blu icon formerly named Blu Ivory boutique, started in May 2010, so we've been around a while :-)

What form of payment do you take?

We accept AfterPay, Zip, PayPal, Shoppay, and all major credit cards.

My order is not going through. What do I do?

Please make sure your billing and shipping addresses are correct and the same address listed with your financial institution, and that your account has sufficient funds to cover the order. If you continue to have issues, contact us (shopbluicon@gmail.com).

How do I use my discount/store credit code?

On your mobile device, proceed to checkout, and under order summary, you'll be able to apply codes.

Are items in stock or pre-order items?

All items on our website are in stock and ready to ship unless noted as a preorder. Any delays on shipping dates will be listed in the product description.

Do you restock items?

We love to keep things fresh, so we don't usually restock items unless the request for restocking is demanding. If an item is due for a restock, notifications will be posted on our social media sites or by email newsletters, so be sure to sign up.

I saw an item on social media, where is it on the site?

To keep your shopping experience satisfying, we remove all sold-out items from the platform. However, restock items will be republished or remain.  

Can I cancel or add to my order?

Unfortunately, we can not cancel or add to an order once processed because the order is automatically captured. However, you can return the item for a store credit once the item is received. 

How do I return an item?

Please visit our return policy at the top and bottom of our website. The return policy is also at the bottom of the checkout page.